{"id":193,"date":"2025-04-23T15:16:18","date_gmt":"2025-04-23T15:16:18","guid":{"rendered":"https:\/\/totamplanter.com\/support\/?post_type=docs&#038;p=193"},"modified":"2025-04-23T15:24:02","modified_gmt":"2025-04-23T15:24:02","password":"","slug":"troubleshooting","status":"publish","type":"docs","link":"https:\/\/totamplanter.com\/support\/knowledge-base\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n<p>If you are having troubles connecting your device to the app, please see the troubleshooting steps below.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n<div\n\tclass=\"betterdocs-faq-wrapper layout-modern icon-after betterdocs-faq-layout-1 betterdocs-faq-mxxtnq5 betterdocs-shortcode\">\n\t<h2 class=\"betterdocs-faq-layout-1 betterdocs-faq-mxxtnq5 betterdocs-faq-section-title\">\n\t\t\t<\/h2>\n\n\t<div class=\"betterdocs-faq-inner-wrapper\">\n\t\t<div class=\"betterdocs-faq-title\">\n\t<h2>App Troubleshooting<\/h2>\n<\/div>\n<ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tFailed to Connect to Totam-AP\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>When asked to join \u2018Totam-AP\u2019, click on \u2018Totam-AP\u2019 and head straight back to the app. Do not wait for confirmation that your phone has connected, the app will ensure the connection is established.&nbsp;<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tButtons no longer work\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>If the buttons on totam no longer respond, this is because the device is in WiFi mode. Please reboot your phone and check to see if totam is already in the totam app.\u00a0<\/p>\n<p><\/p>\n<p>If totam is in WiFi mode and is not connected to the app, then you will need to perform a \u2018factory reset\u2019 and then go through the pairing process again.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tChanging WiFi networks\/settings\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>The app currently does not have the ability to change the network totam is connected to. You will need to delete Totam from the app and perform a factory reset before connecting to a new network, or to connect to an existing network with a different password.&nbsp;<\/p>\n<\/div>\n<\/div><\/li><\/ul><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Failed to Connect to Totam-AP\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When asked to join \\u2018Totam-AP\\u2019, click on \\u2018Totam-AP\\u2019 and head straight back to the app. Do not wait for confirmation that your phone has connected, the app will ensure the connection is established.&nbsp;<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Buttons no longer work\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If the buttons on totam no longer respond, this is because the device is in WiFi mode. Please reboot your phone and check to see if totam is already in the totam app.\\u00a0<\\\/p>\\n<p><\\\/p>\\n<p>If totam is in WiFi mode and is not connected to the app, then you will need to perform a \\u2018factory reset\\u2019 and then go through the pairing process again.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Changing WiFi networks\\\/settings\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The app currently does not have the ability to change the network totam is connected to. You will need to delete Totam from the app and perform a factory reset before connecting to a new network, or to connect to an existing network with a different password.&nbsp;<\\\/p>\\n\"}}]}<\/script>\t<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How to Factory Reset<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"589\" src=\"https:\/\/totamplanter.com\/support\/wp-content\/uploads\/sites\/5\/2025\/04\/image-31.png\" alt=\"\" class=\"wp-image-188\" srcset=\"https:\/\/totamplanter.com\/support\/wp-content\/uploads\/sites\/5\/2025\/04\/image-31.png 600w, https:\/\/totamplanter.com\/support\/wp-content\/uploads\/sites\/5\/2025\/04\/image-31-300x295.png 300w, https:\/\/totamplanter.com\/support\/wp-content\/uploads\/sites\/5\/2025\/04\/image-31-360x353.png 360w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<p>1\ufe0f\u20e3&nbsp;Unplug the unit from the electrical outlet.<\/p>\n\n\n\n<p>2\ufe0f\u20e3&nbsp;Hold down buttons (1) and (2) simultaneously. Do not release.<\/p>\n\n\n\n<p>3\ufe0f\u20e3&nbsp;While continuing to hold buttons (1) and (2), plug the unit back into an electrical outlet.&nbsp;<\/p>\n\n\n\n<p>4\ufe0f\u20e3\u00a0Release the buttons when all the UI lights flash 10 times in a row, or if the lights all flash blue. This will take approximately 10-15 seconds. The device will reboot.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are having troubles connecting your device to the app, please see the troubleshooting steps below. Frequently Asked Questions How to Factory Reset 1\ufe0f\u20e3&nbsp;Unplug the unit from the electrical outlet. 2\ufe0f\u20e3&nbsp;Hold down buttons (1) and (2) simultaneously. Do not release. 3\ufe0f\u20e3&nbsp;While continuing to hold buttons (1) and (2), plug the unit back into an [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[27],"doc_tag":[],"class_list":["post-193","docs","type-docs","status-publish","hentry","doc_category-app"],"year_month":"2026-04","word_count":87,"total_views":"307","reactions":{"happy":"0","normal":"1","sad":"6"},"author_info":{"name":"totam","author_nicename":"totam","author_url":"https:\/\/totamplanter.com\/support\/author\/totam\/"},"doc_category_info":[{"term_name":"Totam App","term_url":"https:\/\/totamplanter.com\/support\/docs-category\/app\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/totamplanter.com\/support\/wp-json\/wp\/v2\/docs\/193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/totamplanter.com\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/totamplanter.com\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/totamplanter.com\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/totamplanter.com\/support\/wp-json\/wp\/v2\/comments?post=193"}],"version-history":[{"count":6,"href":"https:\/\/totamplanter.com\/support\/wp-json\/wp\/v2\/docs\/193\/revisions"}],"predecessor-version":[{"id":203,"href":"https:\/\/totamplanter.com\/support\/wp-json\/wp\/v2\/docs\/193\/revisions\/203"}],"wp:attachment":[{"href":"https:\/\/totamplanter.com\/support\/wp-json\/wp\/v2\/media?parent=193"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/totamplanter.com\/support\/wp-json\/wp\/v2\/doc_category?post=193"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/totamplanter.com\/support\/wp-json\/wp\/v2\/doc_tag?post=193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}